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Free 2-Day Shipping on Orders $60 or More
 

Shipping Information

Flat Shipping Rates

  • Orders exceeding $60 ship via FedEx Ground for free.
  • FedEx Ground* - $5.95
  • FedEx 2-Day* **- $9.95
  • FedEx Standard Overnight* **- $19.95

* Within the continental U.S.

  • FedEx Ground (Canada) - ** $29.95

** Large orders over $100 are subject to a higher shipping rate and require signature upon delivery

Same Day Processing

  • All orders submitted by 2:00 pm EST will ship out the same day (with the exception of weekends and holidays).
  • Orders submitted after 2:00 pm EST will ship the next business day.
  • Orders submitted on Friday after 2:00 pm, Saturday, or Sunday will ship the following Monday.

Overnight & 2-Day Deliveries

  • IT’SUGAR does NOT process orders on Saturday or Sunday.
  • Saturday delivery is only available with selection of Priority Overnight with Saturday Delivery for an extra fee. Orders must be submitted by 2:00 pm EST that Friday.
  • Overnight orders placed on Thursday after 2:00 pm EST or Friday without Saturday Delivery upgrade will not be delivered until Monday.
  • Please reference the below chart to see when your 2-Day Delivery will arrive.

FedEx 2-Day Delivery Times

If you placed your order on…

Your order will arrive on…

Monday before 2 PM

Wednesday

Monday after 2 PM

Thursday

Tuesday before 2 PM

Thursday

Tuesday after 2 PM

Friday

Wednesday before 2 PM

Friday

Wednesday after 2 PM

Monday

Thursdays before 2 PM

Monday

Thursdays after 2 PM

Tuesday

Fridays before 2 PM

Tuesday

Fridays after 2 PM

Wednesday

Saturday/Sunday

Wednesday

FedEx Ground Delivery Times

  • For expected arrival date, reference the below map.
  • FedEx Ground Service does not guarantee a time-specific delivery. Please select 2-Day or Overnight delivery for time-sensitive orders.

Tracking Information

  • Once your order has been processed, you will receive a confirmation e-mail with your FedEx tracking number. Please allow 24-48 hours for this number to be activated.

Important note about heat-sensitive candy

  • If your meltable candy (chocolates, gummies, etc.) is being shipped to a warmer climate, we advise selecting FedEx 2-Day or FedEx Overnight Delivery.
  • If you live in a warm climate but are not available to receive packages during the day, we recommend shipping your heat-sensitive order to your office if possible.

For any questions regarding your IT’SUGAR order please e-mail us at customerservice@itsugar.com or call us toll-free at 1.877.385.0833.